RETURNS
HOW CAN I RETURN AN ITEM?
Steps to Return an Item:
- Check our return policy:
- Items can be returned within [15] of delivery as long as they are unused, unwashed, and in their original condition with tags.
- Contact us:
- Send an email to info@exxxodias.com / exxxodias@gmail.com with your order number and the item(s) you wish to return.
- Follow our instructions:
- We’ll provide you with a return shipping address and any additional details you need to complete your return.
Important Notes:
- Return shipping costs: These may vary depending on your location and reason for return.
- Refunds or exchanges: Once we receive the item and verify its condition, we’ll process your refund or send the exchange. Refunds typically take 7–14 business days.
HOW LONG DOES IT TAKE TO GET A REFUND?
Here’s what to expect:
- Processing time:
Once we receive your returned item and confirm its condition, we’ll process your refund within 3–5 business days. - Bank processing time:
Depending on your payment method, it may take an additional 7-14 business days for the refund to appear in your account.
Need help tracking your refund?
If it’s been longer than expected, feel free to contact us at info@exxxodias.com / exxxodias@gmail.com
IS RETURNING AN ITEM FREE?
No, your return will incur a cost. For returns, customers are responsible for return shipping costs unless the item is faulty or we made an error.
If you’re unsure about your return eligibility or cost, just contact us at info@exxxodias.com / exxxodias@gmail.com