ORDERS
WHERE IS MY ORDER?
Here are some tips that may help you.
- Orders are processed Monday to Friday, excluding holidays.
- Check your email: Once you placed your order, we sent you a confirmation email with all the information. If you can’t find it, check your spam or promotions folder.
Haven’t heard anything yet?
Sometimes, shipments may take a little longer due to high demand or unexpected logistics delays. If you feel it’s taking longer than usual, don’t hesitate to reach out. We’re here to help:
Email: info@exxxodias.com / exxxodias@gmail.com
INCORRECT ORDER
What to do if your order is incorrect:
- Check your order confirmation: Double-check the confirmation email we sent you to ensure the items and sizes match what you originally ordered.
- Contact us with the details:
- Take a clear photo of the items you received, including the tags.
- Let us know your order number and describe the issue.
- Email everything to info@exxxodias.com / exxxodias@gmail.com
What happens next?
Once we have all the details, our team will:
- Confirm the issue.
- Arrange a replacement, exchange, or refund based on your preference.
- Cover any shipping costs for returning the incorrect item.
CANCEL ORDER
How to request a cancellation:
- Check your order status:
If your order hasn’t been processed or shipped yet, we can cancel it for you right away. - Contact us with your order details:
- Send us your order number and let us know you’d like to cancel.
- Email us at info@exxxodias.com / exxxodias@gmail.com
Important things to know:
- If your order has already shipped: Unfortunately, we can’t cancel it, but you can still return it for a refund once it arrives. We’ll guide you through the return process to make it hassle-free.
- Refund timing: Once your cancellation is confirmed, we’ll process your refund within 3–7 business days, depending on your payment method.